At Ellis Gadget, we strive to provide quality products and excellent service. However, we understand that sometimes things don’t work out, and we want to make the returns and refund process as easy as possible. Please read our policy below for information on how returns and refunds are handled.

1. Returns

We accept returns for products that meet the following conditions:

• The product is unused, undamaged, and in its original packaging.
• The return request is made within [3] days of receiving the product.
• The item must be returned with the original receipt or proof of purchase.

To initiate a return, please contact us at [email protected] with the following details:

• Order number
• Product name and description
• Reason for return

We will provide you with return instructions, and you will be responsible for shipping the item back to us. Please note that return shipping costs are non-refundable unless the product is defective or there was an error in the order.

2. Refunds

Once we receive the returned item and inspect it for eligibility, we will process your refund. Refunds will be issued in the form of cash on delivery, as our payment method is COD (Cash on Delivery). Please note:

• Refunds can only be processed for returned items that are in new, unused, and resellable condition.
• Refund processing time may take up to [10] business days after we receive and approve your return.

3. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the desired product.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following details:

• Order number
• Product name and description
• Photos of the damaged or defective item

We will arrange for a free return or replacement of the item, and all associated shipping costs will be covered by us.

5. Non-Returnable Items

For hygiene and safety reasons, some items are not eligible for return or refund, including but not limited to:

• Opened or used cooking essentials.
• Small appliances that have been used or have their seals broken.

6. Order Cancellations

Orders can only be canceled before they are shipped. Once the item is shipped, the return process must be followed if you wish to return the item. Please contact us immediately if you need to cancel an order.

7. Changes to the Policy

Ellis Gadget reserves the right to update or change this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions about our returns and refund policy, please feel free to contact us at [email protected].