Shipping Policy
At Ellis Gadget, we strive to ensure that your shopping experience is as convenient as possible. Below, you will find all the details about our shipping policy, including delivery times, charges, and guidelines for shipping your products.
1. Shipping Method
We currently offer cash on delivery (COD) as the only payment method for our products. Our products are shipped via local carriers to ensure fast and secure delivery.
2. Processing Time
Orders are processed within [3-5] business days after receipt of the order. Please note that orders are only processed on business days.
After processing, delivery times depend on the destination and the local courier. The estimated delivery time is as follows:
- Domestic Orders
- International Orders
4. Shipping Costs
Shipping fees are [free or calculated at checkout]. Final shipping costs are calculated based on the delivery address and order size.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to check the status of your order with the respective shipping carrier.
6. Customs, Duties, and Taxes
For international orders, please note that customs duties, taxes, and any additional charges incurred in the destination country are the responsibility of the customer. These fees will be collected by the local courier upon delivery.
Please check with your local customs office for any additional charges that may apply before placing an order.
7. Delivery Issues
If there are any delivery issues, such as delayed or missing items, please contact us at [email protected] within [7-10] days of the expected delivery date. We will assist you in locating your order or resolving any issues that arise during the shipping process.
8. Damaged or Lost Items
In the rare case that an item is damaged or lost during shipping, please contact us immediately with your order number and relevant details. We will assist in processing a replacement or refund according to our return and refund policy.
9. Order Cancellations
If you wish to cancel your order, please contact us before the order has been shipped. Once your order has been dispatched, we can only process returns or exchanges as per our refund and return policy.
10. Changes to the Shipping Policy
Ellis Gadget reserves the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us [email protected].